Complaints

Complaints may be submitted by email to compliance@easyfysolution.com or by post to EASYFY SOLUTION LTD., 1315 Pickering Parkway, Suite 300, Pickering, Ontario L1V 0C4, Canada.

To help us review your complaint, please include where possible:

• your name and, where applicable, the name of your business;
• contact details for a response;
• a description of the matter and the outcome you are seeking;
• relevant dates, references or correspondence.

Complaints are recorded and reviewed by Easyfy's compliance function. We will acknowledge receipt and may contact you for further information. Where a complaint relates to a service delivered together with a banking, acquiring or payment partner, we may need to coordinate with that partner as part of the review.

Please do not include sensitive personal information or cardholder data in your initial correspondence.